Privacy Policy

Who we are

This website is operated by Hollie Higgin, trading as Hollie Higgin Business Support. If you have any questions about how your data is handled, you can get in touch via the contact form on this website.

What data we collect and why

We only collect personal information that you choose to provide — for example, your name, email address, and business details when you submit an enquiry through our contact form.

We process your data solely to provide the services you have agreed to. This means we use your information to respond to your enquiry, communicate with you about your project, and deliver the virtual assistant services we have discussed. We do not use your data for any other purpose.

How we store your data

Your information is stored securely and is only accessible to Hollie Higgin. We do not sell, rent, or share your personal data with third parties, except where strictly necessary to deliver the agreed services (for example, using a secure email platform to communicate with you).

How long we keep your data

We retain your information only for as long as is necessary to provide the services you have requested, or as required by law. Once our working relationship ends, your data will be securely deleted within a reasonable timeframe.

Your rights

You have the right to access the personal data we hold about you, request corrections, or ask us to delete it. To exercise any of these rights, please contact us via the contact form on this website and we will respond promptly.

Cookies and analytics

This website uses cookies, including analytics cookies set by Google Analytics 4 (GA4). These help us understand how visitors use the site — such as which pages are visited and how long visitors stay — so we can improve the experience. The data collected is aggregated and does not personally identify you.

Google Analytics is operated by Google LLC. You can opt out at any time by installing the Google Analytics Opt-out Browser Add-on.

For full details on the cookies we use and how to manage them, please see our Cookie Policy.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.